Quality Certificate

APC aims to consolidate its position as a national leader in the manufacturing of musical instruments and to be recognized as a global reference in the development and manufacturing of stringed musical instruments, as well as in the marketing and repair of musical instruments and accessories.
In adherence to a code of values, APC aspires to ensure the trust, satisfaction, and loyalty of its customers, the engagement of its employees, and the recognition of society as a sustainable company.
We commit to meeting the highest standards of quality, continuously investing in innovation and technology, respecting the environment, sharing the values of social responsibility, and complying with applicable legal, regulatory, and normative requirements.
APC’s goal is to satisfy its customers and ensure strong and lasting relationships with them. The company does not waive the generation of value for managing everything and aims for its employees, as well as external partners, to feel motivated and involved in this common project.
APC sustains its activity on customer orientation, aiming to exceed their expectations, on attention to employees, aiming to create a motivated workforce based on continuous training, on ethics and integrity, promoting respect for legislation and high standards of conduct and citizenship, always bearing in mind that these values are inalienable in society, on innovation and development, seeking to increase added value for the customer, working towards continuous improvement of processes and products, and on quality, of products, people, organization, and above all, business.
APC aims to:
- Define and monitor strategic quality objectives;
- Ensure that the results obtained follow the Organization’s strategic direction;
- Evaluate and address business risks and opportunities;
- Improve processes and products continuously and sustainably;
- Evaluate and communicate process performance to stakeholders;
- Disseminate the quality policy and other relevant aspects to stakeholders;
- Raise awareness among employees and suppliers about the importance of quality;
- Provide training and awareness to employees;
- Evaluate the relevance and impact of any changes to the quality management system.

