Terms and conditions
Terms and conditions
PREAMBLE
These general terms and conditions of sale are agreed between APC-Instruments, headquartered at Rua do Sol Nascente, 40 A, tax identification number 507231198, and contact (+351) 911 999 947, hereinafter referred to as “COMPANY/BRAND/DOMAIN”, and individuals who wish to make purchases through the website apc-instruments.com, hereinafter referred to as “User”.
The parties agree that purchases made through the website apc-instruments.com will be regulated exclusively by this contract, excluding any conditions previously available on the website.
ARTICLE 1 – OBJECT
These general terms and conditions of sale aim to provide and define all necessary information to the User about the ordering, sale, payment, and provision of service or delivery of purchases made on the website apc-instruments.com.
These conditions regulate all necessary steps to place an order and ensure the follow-up of this order/service provision between the Contracting Parties.
ARTICLE 2 – ORDER
The User places an order by completing the purchasing process presented on the website apc-instruments.com, adding the product(s) or service(s) they wish to order to the shopping cart:
To place an order, the User must:
Complete the requested information and choose the options provided during the ordering process (delivery and billing address, shipping method, payment method, as well as the VAT number and name that the User wishes to appear on the invoice for tax purposes).
The final confirmation of the order by the User constitutes full and complete acceptance of the prices and description of the products/services available for sale as well as these General Terms and Conditions of Sale, which will be the only ones applicable to the contract thus concluded.
The COMPANY will honor orders received online up to the limit of available stocks. In case of unavailability of the product/service, the COMPANY undertakes to inform the User as soon as possible.
The data on the invoice is the sole responsibility of the User. The invoice, once issued, cannot be reissued with changes.
Order requests are valid for 5 (five) days unless the order is registered under a promotional campaign that defines a different deadline, and it is not possible to guarantee the provision of the service, prices, discounts, promotions, and offers beyond this period. If payment is not received by our services within the specified period, the order cannot be validated. Any amount received after this date will be refunded or used for a new order.
ARTICLE 3 – PAYMENT
On the website apc-instruments.com, the COMPANY offers the following payment methods to the User:
a) Multibanco Reference;
b) MBWAY;
c) PayPal;
d) Cash on delivery;
In the case of payment by credit card, the debit will be made on the User’s card immediately after validation of the order.
ARTICLE 4 – DELIVERY/ AVAILABILITY AND CONSUMPTION
Delivery of orders will be made within 7 WORKING DAYS after the order is placed. Delivery is carried out by the daily transportation company (DHL; Chronopost).
Shipping costs may be added to the order, as mentioned in the order.
The product/service will be made available after confirmation of the payment made.
ARTICLE 5 – PRICES
Prices are in Euros, with taxes included, taking into account the VAT in force at the time of payment of the order.
If there is an increase in the price of any product/service, the User will be informed immediately and may choose to receive their order (making the payment of the difference) or to cancel it.
ARTICLE 6 – CANCELLATION AND RETURNS
The cancellation or return process is handled on a case-by-case basis by the COMPANY. The request must be made in writing to the email contact geral@apc-instruments.com, within 2 days after placing the order, and the cancellation or return instructions, as well as the refund of the amount paid and/or return of the merchandise, will be provided by the COMPANY through the same means of communication.
Whenever possible, the return should be made through the same payment method, but if this is not possible, the User must provide proof of payment and ownership of the account or card, so that the refund can be made by bank transfer.
The COMPANY undertakes to reimburse the User within a maximum period of 21 working days.
Returned products must be in sales condition, i.e., in the same condition as they were received by the User, without any anomalies, damage, or return costs.
ARTICLE 7 – PRIVACY POLICY
Your data is processed in compliance with legislation on the protection of personal data. They, subject to computer processing, will be included in the COMPANY’s database(s) and are intended for recording and presenting other products and services, as well as institutional information, to be provided by the COMPANY.
Its provision is optional, and the right of access, rectification, and cancellation of any data that directly concern you is guaranteed by law, personally or in writing, directly to the address listed on the home page of this website.
